Legal & trust

These Terms are an agreement between Jake Hauff, an individual doing business as Splashbook ("Splashbook," "we," "us," or "our"), located at 5888 Sullivan Trail, Nazareth, Pennsylvania 18064, and each person who accesses or uses the service, including instructors and adults booking for swimmers ("you"). Splashbook is operated as a sole proprietorship. You must be at least 18 and legally able to enter this agreement. If you use Splashbook for an organization or another person, you confirm that you are authorized to do so.

Splashbook provides scheduling, communication, and recordkeeping software. We do not provide swim instruction, employ or endorse instructors, supervise lessons, inspect facilities, process payments, or guarantee any instructor's identity, qualifications, insurance, availability, conduct, or results. Instructors and families contract with each other directly for every lesson.

Instructors are solely responsible for their services and business, including credentials, background checks, insurance, permits, taxes, pricing, refunds, facility permission, water-safety practices, emergency procedures, accessibility, and compliance with applicable laws. Instructor-authored policies and waivers are the instructor's responsibility; Splashbook does not draft, review, or guarantee their enforceability.

The booking adult must provide accurate information, be the swimmer's parent or legal guardian or otherwise have authority to book, review the instructor's current policies, disclose relevant safety information directly to the instructor, and provide appropriate supervision. Splashbook is not an emergency service. Contact emergency services and the lesson provider—not Splashbook—in an emergency.

Swimming and aquatic instruction carry inherent risks, including drowning, injury, and death. Splashbook is scheduling software. We do not supervise lessons, employ or vet instructors, verify credentials, certifications, background checks, or insurance, inspect pools or facilities, or assess whether any lesson is appropriate for a particular swimmer. As between you and Splashbook, you accept these risks and are responsible for evaluating the instructor and the facility, for arranging appropriate supervision, and for disclosing relevant medical, behavioral, and swimming-ability information directly to the instructor. Nothing in this section waives any claim a swimmer who is not a party to these Terms may have against any person, and nothing here limits liability that cannot be limited by law.

Booking availability can change until confirmation. Instructor cancellation, no-show, fee, and refund rules shown during checkout govern the lesson relationship. When a cancellation fee applies, Splashbook may record it as outstanding and keep the canceled time unavailable unless the instructor waives the fee. Payment features are informational records only: Splashbook does not hold funds or determine whether money is legally owed. Resolve payment disputes with the other party to the lesson.

Keep sign-in links and credentials confidential, use accurate account information, and promptly report suspected unauthorized access. You are responsible for activity performed through your account or valid access link to the extent permitted by law. We may suspend access to protect users, investigate misuse, or comply with law.

Do not break the law; harm, harass, discriminate against, or impersonate others; submit information you lack authority to provide; probe or bypass security or rate limits; introduce malware; scrape at unreasonable volume; interfere with the service; or use Splashbook to send spam or misleading messages.

We may modify, suspend, or discontinue features and may terminate access for a material breach, security risk, unlawful activity, or extended inactivity. You may stop using the service at any time and request account deletion. We may retain records where reasonably necessary for legal, security, backup, or dispute purposes.

To the fullest extent permitted by law, Splashbook is provided “as is” and “as available.” We disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranty arising from course of dealing. We do not warrant that the service will be uninterrupted, error-free, secure, or that bookings or messages will be delivered.

To the fullest extent permitted by law, Splashbook and its owners, personnel, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits or data, personal injury arising from a lesson, or disputes between instructors and families. Our aggregate liability for all claims relating to the service will not exceed the greater of amounts you paid directly to Splashbook in the 12 months before the claim or US $100. Some jurisdictions do not allow certain exclusions, so these limits apply only to the extent permitted by law.

To the extent permitted by law, you will defend, indemnify, and hold Splashbook and its owners and personnel harmless from third-party claims, losses, and reasonable costs arising from your lessons, business, content, violation of these Terms or law, or infringement of another person's rights. This does not require indemnification for Splashbook's own unlawful conduct where prohibited.

These Terms and any dispute arising out of or relating to them or the service are governed by the laws of the Commonwealth of Pennsylvania, without giving effect to its conflict-of-laws rules. If you live outside Pennsylvania, this choice of law does not deprive you of the protection of any mandatory consumer-protection provisions of the law of the place where you live that cannot be varied by agreement.

The state and federal courts serving Northampton County, Pennsylvania have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service, and each party consents to personal jurisdiction and venue there and waives any objection based on inconvenient forum. Either party may still bring an individual claim in a small-claims court with jurisdiction over the parties, and either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or security.

Before filing a claim, the party with the complaint must send written notice to the other describing the claim, the facts behind it, and the relief sought. Notice to Splashbook goes to support@splash-book.com; notice to you goes to the email address on your account or supplied at booking. For thirty days after that notice the parties will attempt in good faith to resolve the matter informally. Neither party may file suit before that period ends, except for a small-claims action or a request for injunctive relief. Any applicable limitations period is paused while the informal-resolution period runs. These Terms do not require arbitration, and nothing in them waives your right to a jury trial or to participate in a class action.

Neither party is liable for a delay or failure to perform caused by an event beyond its reasonable control, including outages or failures of hosting, database, email, DNS, analytics, or network providers; internet or power failure; natural disaster; severe weather; pool or facility closure; labor disruption; epidemic; act of government; or war or civil unrest. This does not excuse any payment obligation between an instructor and a family, which is theirs to resolve.

Legal notices to Splashbook must be sent to support@splash-book.com and may also be sent to 5888 Sullivan Trail, Nazareth, Pennsylvania 18064. Notices to you are sent to the email address on your account or the one you supplied when booking, and it is your responsibility to keep that address current. Notice by email is effective on the day it is sent; notice by mail is effective three days after it is deposited with the postal service.

Sections covering Splashbook's role, assumption of risk, disclaimers, limitation of liability, indemnity, governing law, venue, dispute resolution, notices, this section, and general terms survive any termination or expiration of these Terms and any deletion of your account.

These Terms and incorporated policies are the entire agreement about the service. If a provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them with the service. Mandatory consumer protections remain unaffected. Material changes will be posted with a new effective date; continued use after they take effect constitutes acceptance where permitted by law.

Questions or legal notices may be sent to support@splash-book.com.

This Policy explains Splashbook's handling of personal information. Instructors decide what lesson information to request and how to use it in providing instruction; they may have additional privacy obligations of their own. Contact your instructor about their independent practices and Splashbook about the platform practices below.

We collect instructor account and profile details; family contact details; swimmer names, skill levels, schedules, attendance, and notes submitted by adults or instructors; booking, waitlist, cancellation, message, and payment-status records; policy and waiver acceptance records; and support communications. We also process authentication cookies, product-analytics data such as pages visited and feature interactions, basic request/device data such as IP address and browser information, and security logs. We do not collect payment-card or bank credentials.

We use information to operate and secure accounts; schedule and manage lessons; send transactional emails and sign-in links; display records to authorized users; prevent abuse; troubleshoot and improve the service; respond to support and rights requests; enforce agreements; and comply with law. We do not sell personal information or use it for third-party targeted advertising.

Booking information is shared between the relevant instructor and family. Service providers process information for us, including Supabase (database and authentication), Resend (transactional email), Vercel (hosting and delivery), PostHog (product analytics and error monitoring), Cloudflare (DNS, web analytics, and inbound support-email routing), and Google only when you choose Google sign-in. We may also disclose information when required by law, to protect rights and safety, in a business transfer, or with your direction or consent.

Splashbook uses essential cookies or local storage for authentication, security, session continuity, theme preference, product guidance, and product analytics. We do not currently use advertising cookies. Google sign-in requests basic account identity such as email and name; it does not grant Splashbook access to Gmail, contacts, or Google Calendar.

Splashbook is for adults and does not offer child accounts or knowingly collect information directly from children under 13. Parents, legal guardians, authorized adults, and instructors may provide limited swimmer information to arrange lessons. Do not ask a child to submit information directly. A parent or guardian may contact us to request access to, correction of, or deletion of a child's information.

We retain information while needed to provide the service and for legitimate legal, safety, fraud-prevention, backup, accounting, and dispute-resolution purposes, then delete or de-identify it when reasonably practicable. We use administrative and technical safeguards, but no internet service can guarantee absolute security.

You may request access, correction, export, or deletion by emailing support@splash-book.com. You may also object to or request restriction of certain processing where applicable. We may verify identity and retain information when legally required. Depending on where you live, you may have additional rights and a right to appeal our response. We will not discriminate against you for exercising a privacy right.

Splashbook and its providers may process information in the United States and other locations where they operate. We will post Policy updates here and change the date above; additional notice will be provided when required for material changes.

Your analytics choice is stored in your own browser, so you can undo it there: clearing this site's data resets the question and removes anything in the analytics rows above. Browsers can also block cookies for a site entirely - Splashbook keeps working, and only the analytics rows are affected. Questions go to support@splash-book.com.

We treat product analytics as requiring your prior opt-in, so we do not set them until you give it. Under the CCPA/CPRA we do not sell or share personal information for cross-context advertising, so there is no “Do Not Sell or Share” mechanism to offer; if that ever changes, this section changes with it.